At The FanStory Shop, we strive to ensure that every order reaches you safely and that your experience with our products is smooth and reliable. Please review the following policy before placing an order on thefanstory.shop.
Shipping Policy
Order Processing
Orders placed on our website are typically processed within 2–5 business days after payment confirmation.
Many of our products are printed or produced on demand, which means the order enters production shortly after it is placed.
Delivery Timeline
Once dispatched, most orders are delivered within 4–8 business days depending on the delivery location.
Delivery timelines may vary due to:
* courier network coverage
* local logistics conditions
* operational delays outside our control
Once your order is shipped, you will receive tracking details via email or SMS to monitor the delivery progress.
Cancellation Policy
Orders may be cancelled within 12 hours of placing the order, provided production or shipping has not already begun.
Because many of our products are produced specifically for each order, cancellation requests made after the order enters the processing stage may not be possible.
To request a cancellation, please contact us at:
Email: av@thefanstory.in
Returns & Replacements
As most items are made specifically after an order is placed, we do not accept returns for reasons such as change of mind, incorrect selection, or personal preference.
However, if you receive a product that is damaged, defective, or incorrect, we will gladly assist with a replacement.
To report an issue, please contact us within 48 hours of receiving the order with:
* your Order ID
* an unboxing video showing the issue clearly
* photographs of the product and packaging
Email: av@thefanstory.in
After reviewing the request, our team will confirm the next steps.
Replacement Process
If a product issue is verified:
* a replacement product will be arranged at no additional cost
* depending on location, a reverse pickup may be scheduled
* in certain cases, you may be asked to ship the product back to us and the shipping cost will be reimbursed
You will receive confirmation and tracking details for the replacement shipment once the process is initiated.
Refunds
Refunds are generally not issued once an order has been placed.
In cases where a replacement cannot be arranged or the product is unavailable, a refund may be approved. Approved refunds will be processed to the original payment method within 5–10 business days.
Return Conditions
To qualify for a replacement request:
* the issue must be reported within 48 hours of delivery
* the request must include an unboxing video or clear photographic evidence
* the product must be unused and in its original condition
Requests made after this timeframe may not be eligible for replacement.
Contact Information
For any questions related to shipping, replacements, or order support, please contact us at:
The FanStory Shop
Email: av@thefanstory.in
Phone: 9220593616