1. Introduction
This Privacy Policy describes how The FanStory ("we", "us", or "our") collects, uses, processes, and protects your personal information when you visit and use our website thefanstory.shop (the "Platform").
By using our Platform, you consent to the practices described in this Privacy Policy.
This document is published in compliance with the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect information to provide and improve our services to you.
A. Personal Information
This includes data that can be used to identify you directly. We collect this when you place an order, create an account, subscribe to updates, or contact us.
Identity Data
Name
Contact Data
Email address
Mobile number
Billing address
Shipping address
Account Data
Username and password (stored securely and encrypted where applicable)
B. Financial and Transaction Data
We collect certain financial and transaction-related information required to process purchases.
Payment Data
Details required to process payments (for example debit/credit card details or UPI).
We do not store full card details on our servers. Payments are securely processed through third-party payment gateways such as Razorpay.
Transaction Data
Details about payments made by you and products purchased from the Platform.
C. Technical and Usage Data
This information may be collected automatically when you use the Platform.
Technical Data
Internet Protocol (IP) address
Browser type and version
Time zone setting
Device type
Operating system
Usage Data
Information about how you interact with the Platform, including pages viewed, navigation patterns, and other analytics information used to improve our services.
3. How We Use Your Information
We use the information collected for the following purposes:
Order Processing
To process and deliver your orders, manage payments, refunds, and order confirmations.
Customer Communication
To send order confirmations, shipping updates, and respond to customer support inquiries.
Marketing and Updates
To inform you about new products, promotions, and updates related to The FanStory Shop. You may opt out of marketing communications at any time.
Website Improvement
To analyze usage patterns and improve website performance, design, and product offerings.
Security and Compliance
To detect fraud, prevent unauthorized transactions, and comply with legal obligations.
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary for business operations or legal requirements.
Service Providers
We may share necessary information with trusted third parties that help operate our business, such as:
Payment gateway providers (e.g., Razorpay)
Shipping and logistics partners
Website hosting providers
Analytics providers
These partners only receive information necessary to perform their services.
Legal Compliance
We may disclose your information if required by law, regulation, court order, or government authority.
Business Transfers
In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the new entity.
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures include:
SSL encryption for secure data transmission
Restricted access to internal systems and databases
However, no method of transmission over the internet can be guaranteed to be completely secure.
6. Your Rights
Under applicable law, you may have the right to:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request deletion of your personal information, subject to legal and operational retention requirements.
Withdraw Consent
Withdraw your consent to data processing where consent is the basis of processing.
To exercise any of these rights, please contact us using the details below.
7. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The FanStory
Email: av@thefanstory.in
Phone: 9220593616